Fast, friendly support from real specialists
Our team aims to give every user quick, friendly and properly qualified support. Whether you are completely new to automated trading or already manage a large portfolio, we are ready to answer your questions, explain how features work and help solve problems, day and night. Fill in the contact form and tell us what you need: a support specialist reviews every request and replies as quickly as possible, usually within one working hour.
By creating an account, you agree to our Privacy Policy and Terms of Use.
A personal manager will contact you within 24 hours.
Our London office
You are welcome to write, call or visit. The desk is staffed on UK working days.
Fexenvance office, London
4th Floor, 25 Canada Square, Canary Wharf, London E14 5LQ, United Kingdom
Who answers, and what they can help with
Every message is routed to the Client Support & Compliance desk in London.
New account questions
Registration, verification documents, deposit methods and what happens in your first 24 hours on the platform.
Money movements
Deposits that have not arrived, withdrawal status and timings, limits, and updating your bank or wallet details after verification.
Platform and strategy settings
Changing a strategy, reading the reports, notifications, and adjusting parameters with or without your personal manager.
Security concerns
Suspicious messages claiming to be us, lost devices, password resets and anything that looks wrong in your login history.
Complaints and disputes
Formal complaints follow the timeline on our Complaints page and are handled by senior staff.
Press and partnerships
Media enquiries, data requests and collaboration proposals, marked for the attention of the communications team.