Fraud warning

Why we publish this notice

Successful platforms attract impersonators. Fraudsters clone reputable brands because a trusted name does half of the convincing for them: they copy websites, register lookalike domains, buy advertisements under our name, and telephone people pretending to be our staff. We maintain this page because prevention beats remediation; the cheapest fraud investigation is the one that never needs to start. We also publish it because we would rather be redundant than complicit in silence.

Three patterns recur constantly: cloned websites on near-identical domains offering "guaranteed" returns; unsolicited calls from "account managers" who know your name because it leaked somewhere else entirely; and social-media advertisements using our brand that lead to pages we have never seen. None of these is us, and each is described precisely below.

Clone firms

If you suspect you are dealing with a clone firm using our brand, name or logo, do not disclose any personal information, do not send money, and notify us immediately at [email protected] with the subject "Clone report": include the website address, the telephone number and any messages you received. We work continuously to identify clone operations and to have them taken down, and we report them to the relevant authorities.

We underline, however, that some clones may remain undetected for a period of time. Customers should always verify the legitimacy of any company they deal with online, before sharing personal data or entering any business relationship. Check the domain spelling letter by letter, confirm contact details against this official site rather than against the message that brought you, and hang up on anyone pressuring you to decide quickly. Urgency is the fraudster's favourite tool precisely because it switches off careful thinking.

How to verify you are talking to us

• Our only domain is fexenvance.org. Anything else, including subtle misspellings or extra words, is not ours.
• Our e-mail always ends in @fexenvance.org. Free-mail addresses, or domains with extra hyphens, are not ours.
• We never ask for your password, a one-time code, or remote access to your device, by phone, e-mail or chat. Anyone who does is a fraudster, whatever caller ID says.
• Every genuine call about your account confirms your personal security phrase, the phrase you chose at registration. If the caller cannot, end the call.
• We never promise guaranteed profits, "risk-free" trading or bonuses that require urgent deposits. Real trading involves risk, and we say so everywhere, including on this page.

When our name is misused

We are aware of cases where our name and personal details of individuals associated with us have been misused for fraudulent purposes, over which we have no influence or control. While we deeply regret the financial losses suffered by anyone affected by such schemes, our company bears no responsibility for fraudulent transactions carried out in our name. That is not a legal technicality; it is the plain truth, and it is why this page insists on verification before engagement rather than sympathy after loss.

If you have already shared data or money with someone claiming to represent Fexenvance: contact your bank immediately and ask about its fraud procedures, change the passwords of any accounts whose details you disclosed, report the matter to Action Fraud, the UK's national fraud reporting service, and tell us at [email protected] so we can warn other users and assist the investigation with everything we hold.