Terms of Use

1. Use of the website and services

You may use this website and the associated services for their intended purpose: learning about the platform, registering an account, communicating with support and managing your relationship with us. You must be at least 18 years old and legally capable of entering into contracts, and you may hold only one account unless we agree otherwise in writing. The services include market information and analytical tools supplied through the platform; they do not include personal investment advice, which we do not provide.

2. Limitations

The platform is made available on an "as available" basis. We may modify, suspend or discontinue any part of the service, including particular instruments, strategies or features, where operational, regulatory or commercial reasons require it, and we will tell registered users in advance where practicable. We do not guarantee uninterrupted access, and scheduled maintenance may temporarily limit functionality. Nothing in these terms limits any statutory right you have as a UK consumer that cannot lawfully be excluded.

3. Marketing materials and information mailings

By registering you agree to receive service messages (security notices, withdrawal confirmations, policy updates) at the address and number you provide, because the account cannot safely operate without them. Separate marketing communication, such as market commentary or product news, is sent only where you have consented, and every such message carries a working unsubscribe link that takes effect immediately. You may withdraw marketing consent at any time without affecting your use of the platform, through the communication preferences in your account or a plain request to [email protected].

4. Intellectual property

The Fexenvance name, the logo, the site design, the texts, the illustrations and the software behind the platform are protected by intellectual property rights owned by Fexenvance or its licensors. You may view, download and print pages for your own personal, non-commercial use, and you must not remove any notices of ownership from anything you download. No licence is granted to copy, resell, sub-license or commercially exploit any part of the site or its content beyond that personal use.

5. Confidentiality

Your personal data, your account details and the content of your communications with us are treated as confidential and processed in accordance with our Privacy Policy and applicable UK data protection law. Equally, information you receive that is marked confidential, including strategy documentation and internal procedures shared with you, remains ours and must not be published or passed on without written permission. Confidentiality on both sides is what makes honest support conversations possible.

6. Links

The site may link to third-party websites for convenience. Those sites are outside our control: we do not endorse their content, we are not responsible for their availability, accuracy or practices, and your use of them is governed exclusively by their own terms. Equally, our fraud warning explains how to treat any site claiming a connection to us that this site does not itself link to, because links can be forged and cloned domains exist.

7. Prohibited use

You must not use the site or services to break any law, including sanctions and anti-money-laundering law; to transmit spam or unsolicited commercial messages; to attempt to gain unauthorised access to the platform, its infrastructure or other users' accounts, including probing, vulnerability scanning or interference with authentication; to infringe intellectual property rights; to distribute malicious code; or to misrepresent your identity or the origin of your funds. Breach of this section entitles us to suspend or close the account, and where the law requires, to report the activity to the authorities.

8. Support

Support is available at [email protected] and through the contact channels on the Contact page, Monday to Friday, 9:00–17:30 UK time (excluding public holidays). We aim to answer usually under one working hour. Complaints follow the dedicated complaints procedure, which includes escalation and, where applicable, referral to external dispute resolution; nothing about raising a complaint will ever degrade the service you receive.

9. Disclaimer of warranties

The website and its content are provided for information only. While we take reasonable care over accuracy and completeness, we do not warrant that the content is exhaustive, error-free, timely or fit for any particular purpose, and market information may change between writing and reading. Nothing on the site is a recommendation, solicitation or offer to buy or sell any instrument, and no part of the service constitutes investment, legal, accounting or tax advice. Trading decisions, and their outcomes, remain yours.

10. Limitation of liability

To the fullest extent permitted by law, Fexenvance is not liable for indirect or consequential loss, including lost profits, lost savings or trading losses arising from market movements, and our aggregate liability for claims connected with the website and services is limited to the total of fees you paid to us in the twelve months before the event giving rise to the claim. We are not liable for failures of third parties, including payment providers, venues, custodians and telecommunications networks. Nothing in this section excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded, and nothing in it limits the protections the Financial Services and Markets Act and the Consumer Rights Act give you where they apply.

11. Indemnity

You agree to indemnify Fexenvance against losses, costs and expenses that arise from your breach of these terms, your violation of any law or third-party right, or your misuse of the platform, including unauthorized use of your account by others enabled by your failure to keep credentials secure. This indemnity does not apply to anything caused by our own negligence or wilful misconduct.

Other provisions

Changes. We may update these terms as the service, the law or our partners change. The updated version takes effect when published on this page, and material changes affecting existing users are announced by e-mail at least 14 days beforehand; continuing to use the service after that date constitutes acceptance.

Severability and entire agreement. If any clause is held unenforceable, the rest remains in force. These terms, together with the Privacy Policy, the Risk Disclosure, the Withdrawal Policy and the fee schedule, form the whole agreement between you and Fexenvance regarding the site.

Governing law. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to your right to bring proceedings where you live if consumer protection law grants it.

Current version: November 2026.