Withdrawal policy
This policy governs every withdrawal from a Fexenvance account: the methods available, the processing times you can expect, the limits that apply, the checks we are required to perform, and the honest reasons a withdrawal can be delayed or declined. It complements the deposit and withdrawal methods page, which lists every method in table form. By using the platform you accept this policy as part of our Terms of Use.
1. Available withdrawal methods
Withdrawals are paid to PayPal accounts, to Visa and Mastercard cards (where the issuer supports payouts), and by UK bank transfer to accounts held in your own name. Funds are returned through the same type of channel you used to deposit wherever that is operationally possible, in line with anti-money-laundering practice. Withdrawals to third parties, accounts in other names, or channels you have never used for a deposit require additional verification and may be declined.
2. Processing times
After a request is approved internally, PayPal payouts usually complete within 24 hours, card payouts take one to five business days depending on the issuer and the card scheme, and UK bank transfers take one to three business days. Internal approval is normally same-day during support hours and involves the standard security checks described below.
Delays beyond these windows are most often caused by factors outside our systems: issuer processing schedules, weekend and bank-holiday calendars (business days are business days), and pending verification items. The withdrawal status on your dashboard distinguishes between "requested", "approved and sent" and "completed by the provider", so you can always see which clock is running.
3. Fees and charges
Fexenvance charges no fee for withdrawals on any supported method. Costs that can arise are external and disclosed before you confirm a payout: currency conversion if your destination is denominated in a currency other than your account currency, network costs on digital-asset transfers, and charges levied by your bank or wallet provider. Any amount you will receive is shown for confirmation on the review screen before a request becomes final.
4. Limits
The minimum withdrawal is £40 to PayPal and to a UK bank account, and £50 to cards. Daily and monthly maximums depend on your account tier and verification status and are displayed on the withdrawal screen rather than buried here, because they can change with your tier. Requests above a limit are not rejected, they are queued and processed in tranches on consecutive days.
Higher limits follow automatically from completed verification steps, not from negotiation. If you expect to move large amounts regularly, tell your personal manager when you set up the account so the verification file is built for it from the start rather than upgraded at the moment you need the money.
5. Verification and AML checks
Every withdrawal requires a verified account in good standing. First payouts, payouts to a new destination and unusually large amounts trigger additional checks: confirmation of your identity documents, sometimes a source-of-funds question under the AML/KYC policy, and confirmation that the request came from you through your usual device or a verified call. These checks exist to ensure the money leaves to its rightful owner, and they are the reason a stranger with your password still cannot simply empty your account.
6. Reasons for delay or refusal
A withdrawal can be held or declined for specific reasons: beneficiary details that do not match your verified name; incomplete or expired KYC; an active compliance review where the law restricts transactions; suspicious login activity on the account; unmet bonus or promotional conditions attached to funds; a deposit still clearing through its provider; or a regulatory or legal restriction we are bound to observe.
When a request is held, we tell you it is held and why, except where the law restricts what may be disclosed, in which case we say that too. A declined withdrawal is never silent, and no genuine request is ever declined without the reason and the remedy, if any, being stated in writing.
7. Your responsibilities
You are responsible for the accuracy of the destination details you enter: the sort code and account number, the PayPal e-mail, the card endpoint. We verify what we can, but details that are wrong in a way that passes verification can result in funds travelling to the wrong place and being recoverable only through the receiving institution, slowly and sometimes not at all. Keep your registered e-mail and telephone current, because approval notices and security confirmations go there.
8. Cancelling or amending a request
While a request is in "requested" status, you can cancel or amend it yourself from the dashboard. Once it moves to "approved and sent", it has left our systems and can no longer be modified; at that point any reversal depends on the receiving provider. If you realise an error after sending, contact support immediately: a same-hour call is occasionally fast enough to stop a payout that the next morning's e-mail never will be.
9. Dormant accounts
If an account is inactive for twelve consecutive months, an administrative review is triggered, and where the terms of your account provide for it, a dormant-account charge may apply; the current amount, if any, is published on the fees page. The charge never exceeds what the applicable rules permit, and a simple login or a small transaction keeps the account active. We notify you by e-mail before any such charge is first applied.
10. Support
Questions about a withdrawal, its status or this policy go to [email protected], answered usually under one working hour during Monday to Friday, 9:00–17:30 UK time (excluding public holidays). Include your account reference and the withdrawal reference from the dashboard; with those two numbers, a support specialist can see the same screen you see. Formal disputes follow the complaints procedure.
11. Changes to this policy
This policy may be updated to reflect changes in methods, providers, regulation or platform features. Changes take effect when the updated version is published on this page, with the revision date below; material changes affecting existing balances are additionally announced by e-mail to registered users at least 14 days before they take effect. Continuing to request withdrawals after a change takes effect constitutes acceptance of the updated policy.
Current version: November 2026.